FAQs

A service animal is a dog that has been individually trained to perform specific tasks that help a person with a disability. These tasks must be directly related to the person’s physical, psychiatric, sensory, or neurological condition.

We work with individuals who have disabilities or chronic health conditions and are ready to actively participate in training. You must be able to attend sessions and complete at-home practice or have a consistent support person to help. Minors are welcome with parental involvement and signed consent.

Cancellations require at least 24 hours’ notice. No-shows or chronic rescheduling may result in dismissal from the program.

Under the Americans with Disabilities Act (ADA), you can only be asked:

1. Is the dog a service animal required because of a disability?
    
2. What work or task is the dog trained to perform?
   No one can ask for documentation or your diagnosis.

Dogs must be up to date on:

• Rabies, DHPP, Bordetella
   
• Flea/tick and heartworm prevention
  They must not attend training while ill, in heat, or injured.

We can work with many common concerns like reactivity or anxiety. However, if aggression or behavior exceeds our scope, we may refer you to a specialist and pause training for safety.